SMARTstrat - Wigan

Gary W

Been using Nicki and Smartstrat for several years now for my Help Desk for several thousand clients. They are very helpful, flexible and professional. Simply the best.

Ryan Guthrie

We have been using SmartStrat’s call answering service for several years now, and we couldn’t be more pleased with the level of service provided by Nicki and her team. From the very beginning, they have been incredibly helpful, responsive, and proactive in managing our calls.

Nicki and her team are always quick to respond to our needs, ensuring that no call goes unanswered. Their responsiveness has significantly improved our customer satisfaction, as our clients appreciate the prompt attention they receive.

Moreover, the team at SmartStrat is exceptionally proactive. They don’t just wait for instructions; they anticipate our needs and take the initiative to address potential issues before they arise. This proactive approach has saved us time and effort, allowing us to focus on other important aspects of our business.

In addition to their responsiveness and proactivity, Nicki and her team are also highly professional and courteous. They handle every call with the utmost care and professionalism, ensuring that our clients feel valued and respected. Their attention to detail and commitment to excellence are truly commendable.

Overall, we highly recommend SmartStrat’s call answering service. Nicki and her team have exceeded our expectations in every way, providing a level of service that is both reliable and exceptional. We look forward to continuing our partnership with them and benefiting from their outstanding service.

Mike Lawrenson

My business has used SMARTstrat for a few years now and cannot fault their service. During working hours, we can receive alarm calls from customers that need to be dealt with quickly and the team know exactly how to handle this for us. The most cost effective way to have your calls handled when you're busy!

Lee Giacopazzi

The team at SMARTstrat go above and beyond what you expect from a call answering service. Time and time again they have exceeded my expectation. Their customer care is excellent and more importantly, they really care about delivering an excellent service. I highly recommend SMARTstrat.

Andy Dobson

I have used Smartstrat for a number of years now to assist with me business.
The service is nothing but excellent and supersedes any previous company I have used.
They don’t just answer the phone......on receiving a call they ask questions to find out what the call is regarding and by doing this it sort the wheat from the chaff and allows me to focus on the serious calls.
If you are thinking of using Smartstrat, consider this......how many times have you called a company and when it either rings out or goes to answer machine?
Like me and you, most people will just call the next number on the list until they get to speak to a human being.
Enough said. 10/10 for Smartstrat.

Yisroel Kornbluth

Great service and communication like nowhere else!
Definitely recommended.

Movement and Wellbeing Clinic

Really good service, very efficient and have handled difficult calls very well in the past.

Nigel Finch

I use SMARTstrat for both of my businesses and have always been impressed with their professionalism and how cost effective they are. We have 3 lines coming into the office and sometimes we cannot deal with all calls straight away and this is where SMARTstrat really works, they pick up our overflow calls which ensures our clients are dealt with immediately without having to leave messages.